Return Policy
Thank you for shopping with us. Your satisfaction is important to us, and we are committed to providing a clear, fair, and smooth return and refund process. Please review the policy below before submitting a request.
1. Return & Exchange Period
We accept return and exchange requests within 30 days of the delivery date.
To qualify for a return or exchange, items must meet all of the following conditions:
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Unused, unworn, and in original condition
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Returned with original packaging, tags, and accessories
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Free from damage caused by misuse or improper handling
Items that do not meet these requirements may not be eligible for return or refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange:
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Personal care items (e.g., opened or used beauty products)
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Intimate apparel or undergarments
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Customized or personalized items
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Clearance or final sale items
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Used or damaged items not caused by shipping
If you are unsure whether an item is returnable, please contact us before submitting a request.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue efficiently, please provide:
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Your order number
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Clear photos or videos showing the issue
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Photos of the packaging (if applicable)
Once verified, we will offer a replacement, refund, or other appropriate solution at no additional cost.
4. Return Shipping Responsibility
Return shipping responsibility is determined as follows:
Customer Responsibility
Return shipping costs are the responsibility of the customer if the return is due to personal reasons, including but not limited to:
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Ordering the wrong item
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No longer needing or wanting the item
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Preference-related issues (such as size or color expectations)
Our Responsibility
We will cover return shipping costs or provide compensation if the return is due to:
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Damaged or defective items
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Incorrect items sent
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Verified quality issues caused by us
We strongly recommend using a trackable shipping method for all returns. We are not responsible for lost or untraceable return shipments.
5. Refund Processing
After we receive and inspect the returned item, we will notify you of the refund approval status.
Approved refunds will be issued to the original payment method within 3–7 business days.
Please note:
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Original shipping fees are non-refundable
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Refund processing times may vary depending on your bank or payment provider
6. Exchanges
Exchanges are available for eligible items within the return period.
If the requested replacement item is out of stock, we will issue a refund or assist you in selecting an alternative product.
7. Order Cancellation
Orders may only be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled. You may submit a return request after receiving the package.
8. How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team at:
Please include the following information in your message:
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Order number
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Reason for return or exchange
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Photos or videos (if applicable)
Our support team will respond with detailed instructions within 24–48 hours.
9. Additional Terms
If a customer refuses delivery or fails to collect the package, resulting in the parcel being returned or destroyed, the customer will be responsible for any resulting loss.
We reserve the right to update or modify this policy at any time to ensure a fair and secure shopping experience.